Reservation Policies and Information

RESERVATIONS
When you book your reservation, we require half of the total amount due. The balance is to be paid in full 14 days prior to your arrival. There is a limited damage waiver or a $300 deposit on each unit; a Virginia sales tax and local tax of 10% on the base rent, a $50 reservation fee, and a one time cleaning fee. All monies are placed in an interest bearing escrow account, and all interest earned is the property of CB Rentals & Sales. Method of payment: Half of the total for your rental is due at the time of booking on a Visa or MasterCard. Personal checks are acceptable for the final half if received at least 14 days prior to arrival. Credit card, cashier's checks or travelers checks are acceptable after this period.
During the summer rental season, all rentals are Saturday to Saturday and holidays have a 4 night minimum unless reserved "last minute" (5-7 days prior to requested dates). 

DAMAGE DEPOSITS
A "Limited Damage Waiver" is available for $50.00 and provides coverage for theft or damages to the unit as a result of your inadvertent act or omissions during the duration of your stay. Maximum limit of this waiver or liability is $1000 aggregate per stay. These protection plan fees must be paid at the time of booking and are nonrefundable. Tenant also has the option to pay a $300 damage deposit in lieu of the "Limited Damage Waiver". The unit will be inspected after it is vacated. If the inspection results in a retention of any funds for the deposit, documentation will be sent along with any remaining balance. ALL RESERVATION DEPOSITS ARE RETURNED ON THE 10th OF THE MONTH FOLLOWING DEPARTURE DATE. Guests will be charged for any damages, missing items, additional cleaning, house occupancy over the limit, moving furniture, late check out, failure to return keys, trash removal, etc on the original credit card (if none is available, tenant will be billed)


CANCELLATION
All cancellations must be in writing. All monies paid are non-refundable if we are unable to re-rent the unit. If we are able to re-rent the unit, then all monies minus 25% will be refunded. Any change or transfer to other units or dates on the same unit are subject to a $50 transfer fee provided that the original reservation is re-rented for the same rate and time.


PETS AND SMOKING
Units which do allow pets require an additional $10 per day non-refundunable fee or $50 per week whichever is less. Pets must be on a leash at all times. No smoking inside units. An additional fine of upto $300 may be charged to the original credit card (if none is available, tenant will be billed) if tenant smokes inside unit.


CHECK IN & CHECK OUT
Check in is 3 p.m. and check out is 10 a.m. - no exceptions! Our cleaning staff needs time to properly prepare and inspect the unit. Later check outs will have a deduction from their deposits and may be removed from future bookings.


FURNISHED
All units are privately owned and are furnished to the owner's personal preference. Units are furnished with dishes, cooking utensils, flatware, furniture, pillows, blankets and bedspreads. All units have central air, microwave, dishwasher, washer & dryer, and coffee maker unless specified. NOT FURNISHED: Sheets, pillow cases, towels, wash and dish cloths, toilet paper, soap, paper towels, cleansers, garbage bags, etc.


PHONES, CABLE TV AND VCR
Unless specified, all of our units provide local telephone and basic cable and have a VCR. Any long distance calls may be placed through your personal calling card.



WHEN YOU LEAVE
Clean out refrigerator of food, wash and put away dishes. Trash pick up is not available so please dispose of trash at the dumpster indicated on arrival sheet. Failure to do so will result in a $10 per bag charge. We are not responsible for items left behind, so please check carefully before you depart.


GRILLS
Unless indicated, all units provide a gas grill for your use. We fill these at the beginning of the season. If they are empty however, we are not responsible for the refill. You may refill them and present a copy of the receipt at the time of departure for reimbursement. No charcoal may be placed in a gas grill.


ERRORS OR WHEN A HOME IS UNAVAILABLE
Every precaution is taken to guarantee the availability of the unit you have selected. However, if the unit becomes unavailable, we reserve the right to transfer you to comparable accommodations. Description, rates and property amenities listed in this brochure and/or rental agreement are subject to change without notice. Omissions, additions, or errors, and changes in property bedding, furnishings, equipment, etc., may occur and we are not responsible.

LIFTS
Tenants are NOT allowed to use the lifts at the docks. Tenants may use the floating or stationary docks to park their boats, but due to insurance reasons are unable to operate lifts.

We make every effort to match the neeeds of our tenants with the correct home. Please choose your home with care; no changes will be made upon arrival.


We are one of the few vacation rental agencies on Smith Mountain Lake to accept credit cards!